Our Newsletter


Delivery

  All products can be picked up in store please call to check availability
  Fires 7-10day for delivery 
  Fireplaces 7-14 day for delivery
  WEEKLY DELIVERYS TO THE MIDLANDS AND NORWICH


Delivery

Once we have received your order we will check all the details over carefully at which point we will either send you a return email accepting your order with details of delivery, or we may telephone you for further information. At this point we will be able to answer any additional questions you may have regarding your purchase. Once this is done and payment in full has been received, we will then process your order as quickly as possible to ensure you receive your goods promptly. Although we are frequently asked, we may be unable to confirm whether it will be an AM or PM delivery due to the varying types of carriers we use and the general logistics of the road network on the agreed day of delivery.

Order Processing

Whilst we normally dispatch stock items within 7 days from receipt of order, some products may take up to 28 days to deliver due to circumstances ie marble type fireplaces which are made to order . On occasions a particular item may be temporarily out of stock from the manufacturer or distributor. However we will keep you informed of your order and its progress but rest assured we will despatch the item to you as quickly as possible as soon as it becomes available, although if the order is delayed by more than 14 days you will have the right to request a refund and to cancel the order. We also strongly advise you not organise the installation of your goods with any qualified installer based on any provisional delivery dates given to you, as goods can sometimes be short delivered, arrive damaged or can be lost in transit to you.

Delivery of Goods

Once you order is processed we will only deliver the goods to the delivery address that you have given us and we reserve the right to refuse delivery to any particular postcodes as stated in our terms and conditions. We will use a reputable carrier to transport your goods and you will be required to sign for them on receipt. Please be aware that we cannot accept any claims for damage caused by the carrier once you have signed for them as “received in good condition” or words to this effect that appear on all carriers delivery notes. So please, for your own protection check the goods thoroughly before accepting them and refuse any items with visible damage or clearly sign “unchecked” if you are unable to check any item thoroughly on receipt. If within 7 days after receiving the goods you find any damage not visible at the time of delivery, you should report it to us immediately in writing by email, letter or fax. Failure to do so will not entitle you to a valid claim and we shall have no further liability for the goods said to be received damaged or missing on delivery after the 7 days from the delivery date have passed. Similarly if any items are found to be damaged or parts missing on receipt we will arrange the exchange / replacement part or goods to be sent to you free of charge as soon as possible. If however you are not satisfied with this and wish to return the goods to us you can, although on receipt should we find them to be in full working order without damage, then these goods will incur a minimum administration handling charge of 15% of the purchase price along with the cost of any carriage we may have incurred in the delivery or return of the goods which will be deducted from any monies owed to you due for a refund.

As soon as we have delivered the goods you will be responsible for them. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage due to negligence will end on the date the carrier tried to deliver the goods to you. The carrier shall be entitled to hold the goods in storage and to charge you the reasonable costs of such storage and insurance which you will be liable to pay to them. You may also be liable for a additional delivery charge caused by these events in the re delivery of the goods for a second time. You should also be aware that once we begin the delivery process which means goods are on the way, you will not be able to cancel any contract you have with us for services we have carried out by on your behalf e.g. postage and packaging services.